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Privacy Policy

Privacy Policy

Last Updated:  28/11/2022

We are committed to maintaining customers’ privacy. All personal information is collected, stored and processed in accordance with the relevant laws and regulations. No personal information is disclosed to third parties, excluding order details processed as part of the order fulfilment. No debit and credit card details are stored. Additionally, cookies are used on the website to enhance customer experience and provide greater convenience. They may help us collect additional non-personally identifiable information. You can turn off cookies in your browser by following the instructions provided by Cookies & You by Osano. If you turn off cookies in your browser, you may be unable to place orders and benefit from other features.

Depending on your usage of the website, we may collect the following information:

  • Name
  • Billing and delivery address
  • Email address
  • Telephone number
  • Debit or credit card information
  • Login and password
  • Comments, reviews and survey responses
  • IP address
  • Device information
  • Estimated location

We may collect the information listed above when you:

  • Make an order through the website or over the phone
  • Enquire to obtain a quote for products
  • Create an account
  • Subscribe to a mailing list
  • Submit a comment, a review or a survey response
  • Complete an enquiry form
  • Browse the website
  • Access platforms with targeted advertising

We may collect the information listed above to:

  • Manage the fulfilment of your order
  • Create an account
  • Monitor and improve the performance of the website
  • Respond to enquiries
  • Offer customer support
  • Send administrative information
  • Send you marketing communications
  • Request feedback
  • Protect our services
  • Identify website usage trends
  • Evaluate customer spending on our website
  • Deliver targeted advertising

We may store the information listed above for:

  • As long as you have an account with us
  • As long as you continue to opt-in to receive marketing communications
  • As long as it is necessary for us to fulfil your order
  • As long as it is necessary for us to adhere to our legal obligations, resolve disputes, prevent fraud or enforce Terms and Conditions

Your rights regarding your personal information may include your rights to:

  • Enquire about your information
  • Access your information
  • Correct your information
  • Delete your information