Delivery & Returns
Delivery Cost
Due to the nature of our products, the delivery cost is calculated based on the weight and destination of the order. Upon entering delivery details during checkout, the delivery cost is calculated and shown when selecting the delivery method. For more information on the delivery cost, please see the tables below.
Please note: For all orders outside of Mainland England & Wales, Industrial Scotland, Scottish Grampian, Scottish Highlands and Isle of Wight, please call our office on 01782646222.
Delivery Time
The delivery time varies between stock and made-to-order products. The detailed stock status of each product is specified in the product description. Each order is individually processed, picked and prepared for dispatch, which may take between 24 and 48 hours, depending on the size and composition of the order. Upon completing an order, a confirmation email will be sent with an expected delivery date. If any part of your order is not in stock, you will be advised of the expected back-in-stock date.
The delivery time for stock products is between 3-5 working days. All deliveries are made by our primary courier, DX. Deliveries are made between 8 am and 6 pm, Monday to Friday. Due to deliveries being made by a third-party courier, we can’t specify the time of the delivery or request the courier to communicate with you prior to the delivery. An additional courier charge may be levied if the delivery is attempted but not received. If consecutive delivery attempts fail, the products will be returned to our warehouse. We reserve the right to levy an additional delivery charge to redeliver the products.
Receipt of the Delivery
All deliveries must be signed for. Products cannot be left unattended without a signature. If you are not going to be available to receive the delivery on a particular day, please contact us so we may rearrange it.
Delivery Advisories
Upon delivery, customers are advised to ensure that the stated number of parcels are present and in good condition before signing to accept the delivery. If the packaging shows signs of damage, customers are advised to note this on their own and their courier’s copy of the delivery note as “Packaging Badly Damaged, Goods Not Checked for Quality”. If any of the products are found damaged, it will allow us to seek adequate compensation for the costs of the products from the courier. Additionally, customers are advised to note the date and time on the delivery ticket or the courier’s paperwork. Customers unsure about the condition of any product are advised to sign for it as “Damaged” and notify us as soon as it is practicable, but no later than 48 hours, to report any damage. Any items not signed for as “Damaged” cannot be replaced. Signed for, missing products also cannot be replaced.
Returns and Replacements
In the unlikely event of a concern regarding the quality of the products purchased, customers are advised to email the details (and, where possible, attach a digital photograph of the issue). Alternatively, customers can initiate a return via their Staircase Parts account. Any product not meeting the usual standards of quality will be replaced free of charge as long as it is returned intact and in its original packaging.
Mainland England & Wales
All postcodes, excluding the postcodes below.
| Delivery Cost (ex VAT) | Minimum Order Weight | Maximum Order Weight |
| £32.00 | 0kg | 20kg |
| £33.00 | 20kg | 25kg |
| £34.00 | 25kg | 30kg |
| £36.00 | 30kg | 35kg |
| £37.00 | 35kg | 40kg |
| £40.00 | 40kg | 45kg |
| £41.00 | 45kg | 50kg |
| £42.00 | 50kg | 55kg |
| £44.00 | 55kg | 60kg |
| £45.00 | 60kg | 65kg |
| £46.00 | 65kg | 70kg |
| £48.00 | 70kg | 75kg |
| £54.00 | 75kg | 100kg |
| £67.00 | 100kg | 150kg |
| £79.00 | 150kg | 200kg |
| £56.00 | 200kg | 250kg |
| Please note: For all orders over 250kg, please call our office on 01782646222. | ||
Industrial Scotland
Postcodes including DD1-DD11, G1-G90, DG1-DG16, EH1-EH55, ML1-ML12, KA1-KA30, TD1-TD15, KY1-KY99, PA1-PA20, PA41-PA78, FK1-FK17, PH1-PH16, PH27-PH29.
| Delivery Cost (ex VAT) | Minimum Order Weight | Maximum Order Weight |
| £35.00 | 0kg | 20kg |
| £36.00 | 20kg | 25kg |
| £37.00 | 25kg | 30kg |
| £40.00 | 30kg | 35kg |
| £41.00 | 35kg | 40kg |
| £42.00 | 40kg | 45kg |
| £44.00 | 45kg | 50kg |
| £45.00 | 50kg | 55kg |
| £46.00 | 55kg | 60kg |
| £48.00 | 60kg | 65kg |
| £49.00 | 65kg | 70kg |
| £52.00 | 70kg | 75kg |
| £57.00 | 75kg | 100kg |
| £70.00 | 100kg | 150kg |
| £82.00 | 150kg | 200kg |
| £58.00 | 200kg | 250kg |
| Please note: For all orders over 250kg, please call our office on 01782646222. | ||
Scottish Grampian
Postcodes including AB10-AB99.
| Delivery Cost (ex VAT) | Minimum Order Weight | Maximum Order Weight |
| £40.00 | 0kg | 20kg |
| £42.00 | 20kg | 25kg |
| £43.00 | 25kg | 30kg |
| £44.00 | 30kg | 35kg |
| £46.00 | 35kg | 40kg |
| £47.00 | 40kg | 45kg |
| £48.00 | 45kg | 50kg |
| £51.00 | 50kg | 55kg |
| £52.00 | 55kg | 60kg |
| £53.00 | 60kg | 65kg |
| £55.00 | 65kg | 70kg |
| £56.00 | 70kg | 75kg |
| £62.00 | 75kg | 100kg |
| £74.00 | 100kg | 150kg |
| £86.00 | 150kg | 200kg |
| £60.00 | 200kg | 250kg |
| Please note: For all orders over 250kg, please call our office on 01782646222. | ||
Scottish Highlands
Postcodes including IV1-IV63, PA21-PA38, PH17-PH26, PH30-PH41, FK18-FK21, KW1-KW14, PA80, PH49-PH50.
| Delivery Cost (ex VAT) | Minimum Order Weight | Maximum Order Weight |
| £56.00 | 0kg | 20kg |
| £58.00 | 20kg | 25kg |
| £59.00 | 25kg | 30kg |
| £60.00 | 30kg | 35kg |
| £62.00 | 35kg | 40kg |
| £64.00 | 40kg | 45kg |
| £65.00 | 45kg | 50kg |
| £67.00 | 50kg | 55kg |
| £68.00 | 55kg | 60kg |
| £70.00 | 60kg | 65kg |
| £71.00 | 65kg | 70kg |
| £72.00 | 70kg | 75kg |
| £78.00 | 75kg | 100kg |
| £91.00 | 100kg | 150kg |
| £102.00 | 150kg | 200kg |
| £70.00 | 200kg | 250kg |
| Please note: For all orders over 250kg, please call our office on 01782646222. | ||
Isle of Wight
Postcodes including PO30-PO41.
| Delivery Cost (ex VAT) | Minimum Order Weight | Maximum Order Weight |
| £45.00 | 0kg | 20kg |
| £46.00 | 20kg | 25kg |
| £47.00 | 25kg | 30kg |
| £49.00 | 30kg | 35kg |
| £51.00 | 35kg | 40kg |
| £52.00 | 40kg | 45kg |
| £54.00 | 45kg | 50kg |
| £55.00 | 50kg | 55kg |
| £56.00 | 55kg | 60kg |
| £58.00 | 60kg | 65kg |
| £59.00 | 65kg | 70kg |
| £60.00 | 70kg | 75kg |
| £67.00 | 75kg | 100kg |
| £79.00 | 100kg | 150kg |
| £91.00 | 150kg | 200kg |
| £64.00 | 200kg | 250kg |
| Please note: For all orders over 250kg, please call our office on 01782646222. | ||