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Help & Advise

Help & Advise

Glossary Of Terms


Usually this term refers to a turned spindle for use in a staircase or balustrade. A spindle usually has square ends for fitting into the hand and base rails of the staircase.


A baluster is usually a simple square stair rod or spindle with perhaps very simple embellishment such as a stop chamfer or stop ovolo design.


A collection of stairparts comprising handrail, newel posts, spindles or balusters is usually referred to as a balustrade.

Newel Posts

Newel posts are a key structural element of the staircase. Usually a square or turned post they can be found at the start and end of each section of the staircase. For example at the bottom of the stair or where the stair turns ninety degrees. The newel post is either a complete one piece item or a collection of other newel stairparts such as a newel post base, newel post turning and newel post cap.  Newel posts give strength to the stair and support the handrail which is either mortise and tenonned into the post or affixed to the top of the post in the case of a continuous handrail system.  Newel posts can be made to the same design as the spindles or balusters.

Newel Turning

This is the centre section of a newel post and comprises a square section at the top for the handrail to be fixed to or in the case of a continuous handrail system a spigot at the top to fix into a handrail fitting. At the bottom of the newel turning is a large spigot for secure fixing into the newel post base.  

Newel Cap

A newel cap is a decorative feature on the top of the newel post. It can be a turned cap such as a ball or an acorn shape or can be a simple flat cap with a moulded edge. 


This should be an uninterrupted length of a suitable material (usually wood or metal) and spans between the newel posts of a staircase. It is a part of the stair that gets most use and wear. Handrails are designed to be comfortable to grip and strong enough to fulfil the need as a protective barrier. Often these handrails have a groove on the underside to accommodate the spindles or balusters. These are available in different sections, styles and lengths as well as in many popular timbers.  


A baserail fixes to the side of the stair (string) or to the floor of the landing. Like the handrail it has a groove in the upper side to accommodate the spindles or balusters which should be securely fixed into the groove using appropriate adhesive and fixing techniques.

Infill Strip

Infill strip or fillet strip is a thin timber strip that fills the gap between spindles or balusters when fixed into the hand and baserails. Typically the infill strip will match the timber of the handrail or baserail.


The string is another key structural component of the staircase. It is the outer side of the stair into which are fixed the treads and risers


Treads are the horizontal components of the staircase upon which you tread. These can be made of timber or manmade boards. They are jointed into the string into which they are grooved and wedged. Depending upon whether your stair is painted, carpeted or stained and polished, you should choose the treads and risers to suit.


Risers are the vertical boards attached to each tread. They close the gap between treads. As with the treads the material used for these is dependant upon your choice of finish for the stair.


This is the facia of the landing floor that can be seen at the bottom of the landing balustrade. The apron can be plastered and painted or can be made of the same material as the staircase.


The front of the tread is the nosing and it is usually rounded on timber staircases. 

Nosing Line

The nosing line is the line achieved by placing a straight edge over the nose of several treads. This is the line from which the handrail height is measured to comply with relevant building standards.


The rise is the vertical distance between each tread measure from the top of one to the top of the next. The overall rise is the distance between floors.  


Go is the term used for the horizontal distance between risers. Overall go is the overall distance the stair travels in the horizontal plane.

Staircase Parts – Customer Service Conditions


We deliver to the UK, including Scotland, Wales, Isle of Wight and Isle of Man. Our primary courier service is DX. 

Delivery periods depend upon the products you order - We process, pick and prepare for dispatch, each order individually. This takes between 24 and 48 hours, depending on size and make-up of the order. Many products are in stock. For stock items, we aim to deliver your order within 5 working days, via the economy delivery service. If you opt for a premium delivery option your order will be with you sooner than the five days, usually within 2 to 3 working days.

We will call you and agree a day for your order to be delivered, depending on the service you have paid for. If any part of your order is not in stock, we will advise you of a delivery date. Deliveries are between 8am and 6pm Monday to Friday. We have no control over the times the goods are delivered. Deliveries are by a third party carrier. We can tell you on what day the delivery will arrive. We cannot specify a timed delivery or tell you what time your goods will be delivered or ask them to call you prior to delivery. An additional carriage charge will be levied if a delivery is attempted but no one is there to receive it. The carriers will attempt to deliver over the next working day then return the goods to us. You will have to then pay to have the goods delivered again.

Made to order – Some of our stair parts are made to order. This is usually indicated in the product pages of our website. Typically, these will take up to 28 days to deliver. Rest assured that we work to strict deadlines and endeavour to adhere to all quoted delivery dates. 

Delivery costs are as follows: Standard 5 day service to England, Low Lands of Scotland and Wales is £26.00 plus vat. 

Standard delivery to Highlands of Scotland, Grampian, Isle of Wight & Isle of Man, P.O.A. Please contact a member of our sales team who will be happy to provide a quote for delivery.  

All deliveries are subject to stock availability at the time of order.

Free Delivery: Free delivery applies to UK mainland deliveries only (excludes Channel Islands, Isle of Man, Northern and Republic of Ireland, Scottish Isles and Highlands). 

Free delivery is for orders of £150.00 including Vat and above.

Delivery is via a standard economy service through a third party national parcel service. Upgrades can be arranged by contacting our sales office and will be charged accordingly.

Signing for receipt of your delivery: All deliveries must be signed for. We cannot leave goods unattended without signature. Please consider this when ordering. If you are not available to take receipt personally, on a particular day, please let us know so we may rearrange delivery to suit you, or an alternative address where the goods can be delivered and signed for. 

If you instruct us to leave goods without signing for them, please be aware these are wooden products and the packaging is not weatherproof. Goods left in this way are done so at your own risk for damage or theft. 

When you receive your delivery please make sure that the stated number of parcels are there, intact and in good condition before signing to accept the delivery. If the packaging shows signs of damage, then please note this on your copy and the carrier’s copy of the delivery note stating, Packaging badly damaged - goods not checked for quality". If you subsequently find any products damaged then it will allow us to seek adequate compensation for the costs of the product from our carriers.

Please also make sure that you date and time the delivery ticket or drivers paperwork. If you are unsure about any item please sign for it damaged and notify us as soon as it is practicable but no later than 48 hours to report any damage. Any item(s) that have not been signed for as damaged on arrival will not be replaced. 

Please note: We cannot replace items or parcels that are missing if you have signed for them.

For goods that do not meet the “free delivery” criteria, a carriage/delivery charge will be made for all goods purchased. This will be subject to the weight of goods purchased and will be shown on your order prior to your confirmation and acceptance. You can select the type of carriage service you would like, the standard service is by a national carrier company. Other options are available.

Delivery is to mainland United Kingdom only, all other locations such as Channel Islands, Isle of Man, Northern and Republic of Ireland, Scottish Isles and Highlands etc are subject to delivery charges. You will be advised of these.

Please note – When upgrading your delivery/carriage to a different service it does not necessarily mean that you will receive the goods the next day. Order processing may vary due to the time you place your order, demand and stock availability.  We try to provide exceptional levels of service. We will email or telephone you confirmation of your order and let you know, depending on service chosen when you are going to receive your delivery. If you have an urgent requirement for our stairparts, we recommend you call us on 01782 646222 to check with our sales administrators, stock availability and likely despatch/delivery date. 

The Company shall not be liable in any way for any direct or indirect loss, damage or expenses (including but not limited to loss of profits and liability to third parties) suffered or incurred by the buyer as a consequence of any delay in dispatch or delivery. We shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts of God, war, flood, fire, snow and ice, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events.

Times or dates quoted by the Company for dispatch and delivery of goods are intended as estimates only and time is not of the essence or the contract. 

Collection is from our showroom in Trentham, Stoke on Trent, ST4 8HX and collection hours are between 2pm - 4pm. You will be notified of the date that your goods will be ready upon confirmation of the order. To avoid disappointment, please do not attempt collection before the date specified in your confirmation. 

Stock items will take up to 48 hours to pick. Non- stock items will take longer. You will be informed of this upon order confirmation.

Privacy do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

We do not store details of your credit/debit card. 

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:

A. Take and fulfil customer orders

B. Administer and enhance the site and service

C Only disclose information to third-parties for goods delivery purposes

Returns and Replacements

In the unlikely event of a concern regarding the quality of the goods you have purchased from us, please email details and where possible attach a digital photograph.  Any product not meeting our normal standards of quality will be replaced free of charge as long as it is returned intact and in its original packaging.   

To view our returns policy click on the link at the bottom of your browser screen.


Making a purchase could not be easier. Just browse our store and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. All item prices are shown inclusive of the current rate of VAT which is shown at the checkout.

Orders are processed Monday to Friday 8.30am to 1.00pm. Orders received outside of these times will be processed on the next working day, excluding statutory and public holidays.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we deliver your order and/or send you an invoice. These conditions shall apply to all of the contract to the exclusion of all other terms and conditions including any terms or conditions which the buyer may purport to apply under any purchase order or similar document. All orders for goods shall be deemed to be by an offer by the buyer to purchase goods pursuant to these conditions. Acceptance of delivery of the goods shall be deemed conclusive evidence of the buyers acceptance of these conditions and the goods.

Payment, Pricing, Promotions

We accept credit and debit card payment through Secure Sage Pay.

Pricing is reviewed occasionally. We reserve the right to change prices without prior notice.

Occasionally we carry out promotions, goods ordered prior to promotions will not necessarily be repriced at promotion prices if they have been picked and dispatched.

Viewing Orders

You can view your orders at any time by selecting the “my account” option from the menu bar at the top right-hand side of your browser.

Updating Account Information

You may adjust your account information by selecting the “my account” option from the menu bar at the top right-hand side of your browser and then selecting the edit function.