Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at

To return goods please use the Model Cancellation Form for a Distance Selling Contract , available to download and print off here.

Complete , print off and send this form to Returns Department , Clive Durose Ltd , Newstead Industrial Trading Estate , Trentham , Stoke on Trent. ST4 8HX. Or scan and email it to  

Please Note:-Bespoke items, markedthat have been made or modified specifically to order/request cannot be returned.Please note goods indicated as made to order are strictly non returnable.

It is essential that goods are returned to us in good condition and packed appropriately to prevent loss or damage.


When goods are cancelled and returned outside of the remit of the Distance Selling Regulations  , but within 30 days of receipt subject to prior approval to return and that they are not made to order items and are in a saleable condition -a restocking charge of 30 per cent of the value of the goods (gross) excluding carriage will apply and unless you have arranged and paid for the return carriage ,  a carriage charge will be levied to collect and bring back, according to weight and size. In this case Carriage paid when your order was originally placed is not refundable.

  Goods will not be accepted back without having been arranged and an uplift reference received and marked on parcel. Goods may not be returned after 30 days from receipt.