Privacy Policy

Last Updated: 28/11/2022

We are committed to maintaining customers’ privacy. All personal information is collected, stored and processed in accordance with the relevant laws and regulations. No personal information is disclosed to third parties, excluding order details processed as part of the order fulfilment. No debit and credit card details are stored. Additionally, cookies are used on the website to enhance customer experience and provide greater convenience. They may help us collect additional non-personally identifiable information. You can turn off cookies in your browser by following the instructions provided by Cookies & You by Osano. If you turn off cookies in your browser, you may be unable to place orders and benefit from other features.

Depending on your usage of the website, we may collect the following information:

Name
Billing and delivery address
Email address
Telephone number
Debit or credit card information
Login and password
Comments, reviews and survey responses
IP address
Device information
Estimated location

We may collect the information listed above when you:

Make an order through the website or over the phone
Enquire to obtain a quote for products
Create an account
Subscribe to a mailing list
Submit a comment, a review or a survey response
Complete an enquiry form
Browse the website
Access platforms with targeted advertising

We may collect the information listed above to:

Manage the fulfilment of your order
Create an account
Monitor and improve the performance of the website
Respond to enquiries
Offer customer support
Send administrative information
Send you marketing communications
Request feedback
Protect our services
Identify website usage trends
Evaluate customer spending on our website
Deliver targeted advertising

We may store the information listed above for:

As long as you have an account with us
As long as you continue to opt-in to receive marketing communications
As long as it is necessary for us to fulfil your order
As long as it is necessary for us to adhere to our legal obligations, resolve disputes, prevent fraud or enforce Terms and Conditions

Your rights regarding your personal information may include your rights to:

Enquire about your information
Access your information
Correct your information
Delete your information