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About Us
Staircase Parts is a Clive Durose website. Established for over twenty five years, with a heritage of fine craftsmanship and design, Clive Durose are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
We endeavour to take whatever steps we can to minimise the impact of our business on the environment. We are accreditted to FSC (Forest Stewardship Council) and PEFC (Programme for the Endorsement of Forest Certification Schemes). Many of our products are within these schemes but please check if you specifically require accreditted products. Please note that we ensure nearly all of our waste is recycled; indeed all of our offcuts and sawdust are processed into other products.
Our Contact details:
Staircase Parts
Clive Durose Woodturners Limited Newstead Industrial Estate, Trentham Stoke-on-Trent Staffordshire ST4 8HX United Kingdom
Phone: 01782 646222
Fax: 01782 646333
Email: staircaseparts [at] clivedurose [dot] co [dot] uk
My VAT Registration Number 368 2116 51
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Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
We accept credit card payment from Personal Visa or MasterCard credit cards, Maestro/Solo/Visa Debit/Electron debit cards and JCB/Commercial credit cards. Payment is accepted upon order. You may send your credit card information via phone, fax, snail mail or over the Internet.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
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Shipping And Handling
A carriage/delivery charge will be made for all goods purchased. This will be subject to the weight of goods purchased and will be shown on your order prior to your confirmation and acceptance. You can select the type of carriage service you would like.
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Delivery Schedule
Delivery periods depend upon the products you order. Products from our Traditional range are usually in stock and we deliver your order within 5 working days (if it is in out of stock we will advise you of a delivery date). As specialist woodworkers we make many of our stairparts to order and will normally send your order to you in no more than 28 days. We shall advise you of a delivery date. Rest assured that we work to strict deadlines and endeavour to adhere to all quoted delivery dates. We will liaise wth you prior to despatch to ensure there is someone available to accept delivery.
Delivery dates for International orders are advised in advance and subject to geographic location and shipping limitations. We will of course keep you informed.
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Back Orders
If your item is not in stock, we will place it on a back order for you. We will advise you when we expect to be able to fulfill your order. You will always be emailed with an expected delivery date and will have the option to cancel your order if you would rather not wait. Of course we would say that good things are worth waiting for and hope that you will place your order with us.
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Tax Charges
For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free.
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Credit Card Security
We use the leading payment service provider - Protx to process credit card transactions.
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
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Guarantee
We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee.
It is essential that goods are returned to us in good condition and packed appropriately in the original packaging.
A restocking charge may apply. This will be communicated to you by email.
Please bear in mind that some items are laminated. This means that they are made from more than one piece of timber. This does not affect the quality of the item you are purchasing and is a standard industry practice on larger sections of timber. As a result there are sometimes colour variations within the finished piece. We cannot condem unreasonable quanities of timber for the sake of colour and try to colour match our products to the best of our ability. We excercise a policy of common sense with regard to the use of timber and one which is environmentally appropriate.
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Reaching Us
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01782 646222 (International +44 1782 646222) or fax us on 01782 646333 or write to us at Clive Durose Woodturners Limited, Newstead Industrial Estate, Trentham, Stoke-on-Trent Staffordshire, ST4 8HX, United Kingdom
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Privacy Policy
Staircase Parts do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
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